Tickets
Simplify client communication with Tickets
Let clients reach you by email or client portal, and manage it all in The Hub.
Exclusive to Premium members
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Choose how clients contact you
Branded Email Requests
Automatically turn emails into organized tickets inside your Hub.
No client login required
Works from any email app
Branded communication
Centralized support history
White-Labeled Client Portal
Give clients a dedicated branded portal to submit and track requests.
Fully white-labeled
Client accounts and permissions
Ticket history and tracking
Integrated with the rest of the Hub
Your clients send emails. The Hub organizes everything.
Clients get the ease of email. Your team gets the structure of a helpdesk.
Hub creates a ticket automatically.
The request is linked to the client and ready for your team to assign, track and manage.
Your team replies from The Hub.
Clients get updates from your branded email, while the full conversation stays within the ticket.
Stop paying separately for helpdesk software
Client communication tools often charge by seat, inbox, contact, or feature tier.
Tickets is included with Premium, so you can manage support where your client sites, billing, backups, plugins, hosting, and team workflows already live.
No extra inbox to manage or separate support platform to keep in sync.
Assign tickets to team members
Keep client requests organized
Cut costs and avoid tool sprawl
Track conversations in one place
Everything your team needs to manage client communication
Easy ticket creation
Enable clients to submit support or new service requests by email or portal.
Faster client replies
Reply from each ticket and keep conversations moving without switching between tools.
Task management
Assign tickets to team members and track progress from a shared workspace.
Branded client experience
Present support to clients under your own brand, from email replies to the client portal.
Branded email replies
Reply from The Hub while clients receive updates from your own support address.
Centralized support history
Keep every request, reply, and client conversation organized in one place.
Trusted by millions of sites worldwide
And did we mention this is all included in your WPMU DEV membership?
Learn moreImagine having the ability to…
Manage client requests
Collaborate with your team
Connect support and billing
Grow recurring revenue
… without chasing inbox threads, sending manual invoices, or buying another support platform.