Hi team, I’ve been a customer of WPMU for some time now, and have been generally happy and grateful with the system you’ve created for agency website management.
However, the reseller platform still continues to lack basic functionality that make it a long term viable solution to scale my web hosting + management business upon. Features that other platforms such as WHMCS have standard, such as:
1 – Automatic price increases – In order to increase/decrease the cost of any active product plan, I would have to re-bill every one of my customers. This is not viable, and make periodic price changes a nightmare.
2 – Price changes per product – Can’t change price after a product is created. Have to create dozens of products to accomodate different prices.
3 – No discounts or billing intervals – Cant creaste coupon discounts on a product to adjust for a custom price. Cant create a yearly/monthly version of the same product automatically.
4 – Billing automation control & reminders – Granular control over which transactional emails are sent, as well as their verbiage. Setup of reminder emails, to avoid manual follow ups around failed payments etc
5 – Ability to automatically charge client payment methods on file (with their consent) for additional add-on service or subscriptions
6 – Bulk role changes to access reseller products (current has to be changed manually per account)
7 – Multiple contacts per website account – To separate a client billing admin from an ops or other client team member account
8 – Automatic billing retries – I should be able to set an unlimited number of billing retries for failed payments, or automatically adjust the active subscription for a new card
9 – Ability to use other performance plugins, such as WP Rocket, and still retain the ability to track performance + reporting within the Hub (Hummingbird is often delicate and leads to other cache conflicts when using asset optimization, that Rocket seems to handle better)
10 – Can’t change the website linked to an active subscription
11 – No ACH payment options
12 – Can’t adjust WP memory on hosting plans, leading to higher costs than necessary for simple, low traffic elementor sites that do not need to be spending more than $25/mo for hosting
I’m sure there’s others, but these have ben the main pain points for me.
I would love to see these features implemented to the roadmap asap, otherwise I may need to consider switching to a more scalable platform as my company continues to grow.
Thank you-
